TERMS & CONDITIONS
General information
Moonshine Production
Vester Vedsted vej 64, 6760 Ribe
CVR No .: 40332502
Phone: +45 41 44 77 40
Email: distillery@moonshineproduction.dk
Prices
At Moonshine Production, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.
Payment
Moonshine Production receives payment with Credit Cards. the payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.
Delivery
Moonshine Production strives to ship orders placed before kl. 12.00 the same day, orders are then sent the next working day.
We ship to all of Denmark. Hand alcohol, the shipping price will appear when ordering. Items will be delivered to the delivery address that is becoming a part of
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods are sent by Post Nord or GLS.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.
Right of complaint
A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in "reasonable time" after you have discovered the defect / error. Moonshine Production will cover return costs to a reasonable extent.
When returning, complaints and exercising the right of withdrawal are sent to:
Moonshine Production
Vester Vedsted vej 64, 6760 Ribe
There is nothing per.
Refund
In the case of a refund, please enclose bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
- Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to distillery@moonshineproduction.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Form and send the item to:
Moonshine Production
Vester Vedsted vej 64, 6760 Ribe
You can not regret by simply refusing to receive the item without giving clear notice.
Goods except the right of withdrawal
The following product types are not included in the right of withdrawal:
- Products that are made according to the consumer's specifications or have a clear personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Goods which, due to their nature, become inextricably mixed with others upon delivery.
Items where the seal is broken.
- Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
- Delivery of digital content which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.
Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.
- Agreements entered into at public auction.
Goods that deteriorate or become obsolete quickly.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. The expedition goes faster if you also fill in and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received it back.
We do not accept packages sent by post. cash on delivery.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
Refund
If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.
PERSONAL DATA POLICY AT MOONSHINE PRODUCTION
We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at Moonshine Production.
When collecting, processing and using your personal data, we always comply with all relevant and applicable legal provisions.
We will only store your personal data as long as we are either subject to a legal obligation to do so, or as long as it is relevant to the purpose for which they were collected.
Information we collect
If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. Among other things, we use cookies to keep track of the contents of your shopping cart while you use our webshop.
We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment details.
Moonshine Production collects and processes your personal data when you do the following:
- Visit our website
- Completes a purchase of our products
- Sign up for our newsletter
The data controller
The data responsible for the collection, processing and use of your personal information at www.moonshineproduction is Xavier Malletier, Vester Vedsted vej 64, 6760 Ribe
Basis of treatment and purpose
We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We will collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfillment of the agreement entered into. Upon completion of payments, some of your data will be passed on to Stripe Payments, including information necessary to complete or support the payment, such as the total purchase amount and billing information.
If you have given us your consent during the registration process, or on our website, we will use your e-mail address to send out a newsletter. You can sign up for and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to revoke the consent at any time.
If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except your e-mail address if you have given consent to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your item or service.
Other recipients of personal information
We do not sell your personal data to third parties and we do not transfer your personal data to third countries.
We have our website at Wix and payment system through Stripe, which acts as our data processor. All personal data that you provide on our website will be stored in Wix's data centers.
We have entered into data processor agreements with our data processors, which is ours and your guarantee that they comply with the applicable rules on the protection of your personal data.
Your rights
As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request us the following:
• To access and have your personal data changed
• To have personal data deleted
In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish us to process your personal data or to restrict the processing of your personal data, you can also send us a request to distillery@moonshineproduction.dk.
Alcohol
According to Danish law, the person must be at least 18 years old to buy alcohol over 16.50%. For the purchase of alcohol below 16.50%, the person must be 16 years of age or older. We reserve the right to request the presentation of a valid photo ID as age documentation in case of doubt.
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, please inform our E-mail address: distillery@moonshineproduction.dk